What is ISO9001 Certification?
ISO9001 is a Quality Management Standard. It suits all organizations large or small and covers all sectors, including charities and the voluntary sector. It is suitable for organizations in all industry sectors and will help your organization to improve management processes to compete locally and/or globally. It aims to help organizations become structured and efficient.
Becoming certified to ISO9001 can provide many benefits, both for your organization and your customers.
Benefits of ISO9001
- Increased efficiency – Implement processes and procedures which are based on a quality focus.
- Increased revenue – win more contracts and tenders, whilst streamlining your processes and identifying opportunities for cost savings.
- Greater employee morale – by ensuring that all employees are working to one agenda you can reduce errors and increase productivity.
- International recognition – recognized in approximately 188 countries, ISO9001 can help you to access international trade.
- Factual approach to decision making – ensure the business decisions you make are beneficial long term by basing them on facts.
- Better supplier relationships – business has credibility through the reputation of ISO9001, providing suppliers with greater confidence in what you do.
- Improved record keeping – as with any management system, ISO9001 ensures you document your processes from start to finish. Helping you to handle customer complaints and improve process efficiency.
- Improved customer satisfaction – ensure you have a feedback system in place which will help you to understand your customers’ needs, identify areas for improvement and reduce wasted resources.
- Continuous improvement – using non-conformity reporting and trend analysis, you can spot areas for improvement and stay ahead of the competition.
Benefits of ISO9001 for your customers
- Improved quality of service – ISO9001 also comes with the benefit of increased on-time delivery
- Reduced need for returns – because issues are identified and resolved quicker, often without the customer knowing
- Assurance of service – ISO9001 certification acts as proof that the organization provide consistent, reliable, and fit for purpose solutions
- Improved experience – improving the relationship between customers/stakeholders and the organization will create a better customer experience and increase the chances of the customer returning again in the future.
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