ISO 10002 Quality management � Customer satisfaction
In today�s competitive environment, product and service innovations are redefining accepted levels of performance. A good customer satisfaction system is one of the crucial requirements for successful businesses when managing customers� needs and protecting their brand. The Customer Satisfaction standard, ISO 10002:2014 helps organizations to identify, manage and understand how successfully they deal with their customers� complaints. The standard specifies the key requirements for handling customer complaints successfully and includes complaints management controls to help you address customer dissatisfaction within your business.
� Better Relationship with customers
� Continual improvement in services
� Transparent System
� Increase Customer Satisfaction
� Brand Improvement
� Management Focus