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ISO10002(International Organization for Standardization)

  • Certificate Detail

    ISO 10002 Quality management � Customer satisfaction

    In today�s competitive environment, product and service innovations are redefining accepted levels of performance. A good customer satisfaction system is one of the crucial requirements for successful businesses when managing customers� needs and protecting their brand. The Customer Satisfaction standard, ISO 10002:2014 helps organizations to identify, manage and understand how successfully they deal with their customers� complaints. The standard specifies the key requirements for handling customer complaints successfully and includes complaints management controls to help you address customer dissatisfaction within your business.

    Benefits of ISO 10002 Certifications

    Better Relationship with customers

    Continual improvement in services

    Transparent System

    Increase Customer Satisfaction

    Brand Improvement

    Management Focus

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