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ISO 10002 Quality management � Customer satisfaction
In today�s competitive environment, product and service innovations are
redefining accepted levels of performance. A good customer satisfaction system
is one of the crucial requirements for successful businesses when managing
customers� needs and protecting their brand. The Customer Satisfaction
standard, ISO 10002:2014 helps organizations to identify, manage and understand
how successfully they deal with their customers� complaints. The standard
specifies the key requirements for handling customer complaints successfully
and includes complaints management controls to help you address customer
dissatisfaction within your business.
Benefits of ISO 10002 Certifications
� Better Relationship with customers
� Continual
improvement in services
� Transparent System
� Increase Customer Satisfaction
� Brand Improvement
� Management Focus