ISO 20000 � I.T Management Services.
This standard is recognized as the first international standard for IT service management that requires the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.
The standard is divided into two parts:
Part 1 includes requirements for developing and implementing an IT Service Management System (ITSM).
Part 2 provides guidance on the application of service management systems.
Furthermore, getting certified against ISO/IEC 20000 provides a competitive advantage for a range of organizations. The enhancement of IT processes, the criticality, review, and documentation of these procedures is an essential requirement for different sectors including:
� Government IT service provider
� Application service providers
� Insurance companies
� Banks, Retailers