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ISO 20000 � I.T
Management Services.
This standard is recognized as the first
international standard for IT service management that requires the service
provider to plan, establish, implement, operate, monitor, review, maintain and
improve an SMS. The requirements include the design, transition, delivery, and
improvement of services to fulfill agreed service requirements.
The standard is divided into two parts:
Part 1 includes
requirements for developing and implementing an IT Service Management System
(ITSM).
Part 2 provides
guidance on the application of service management systems.
Furthermore, getting certified against
ISO/IEC 20000 provides a competitive advantage for a range of organizations.
The enhancement of IT processes, the criticality, review, and documentation of
these procedures is an essential requirement for different sectors including:
� Outsourcers
� Government IT
service provider
� Application
service providers
� Insurance
companies
�
Banks, Retailers
Benefits of ISO 20000 Certifications